IBM has revamped and restructured its services division to provide greater emphasis on its Watson platform and artificial intelligence (AI).
IBM has been retrenching around Watson, a series of cognitive applications and AI applications in one coherent platform, for the last few years as traditional sales of mainframe hardware and software continue to dry up.
Bart van den Daele, general manager of IBM Global Technology Services in Europe, told Bloomberg that the new AI-centric services will help IBM’s customers minimize disruptions such as server outages or other malfunctions by predicting problems before they occur and taking corrective action, such as adding cloud capacity or rerouting network traffic around bottlenecks.
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